Investigated a laptop that was stuck in Airplane Mode and could not restore Wi-Fi. Safe Mode and a USB Wi-Fi adapter were tested, and a wired Ethernet connection was provided as a reliable workaround while a Windows reinstall or deeper hardware diagnosis was considered.
Restored access to an email account after a forgotten password, checked that Bitdefender was operating correctly and confirmed the PC was running normally. A separate Wi-Fi issue was also resolved.
Completed general maintenance on a Windows laptop and confirmed Windows Update and Microsoft account status. Wi-Fi, printer and Gmail issues were fixed, a phone was cleaned of unwanted software, Bit-defender was installed and the phone operating system was updated.
Set up a new laptop with webmail, security software and a Microsoft account, then configured an Epson printer over Wi-Fi. Data from the old PC was backed up for transfer and remote-support software was installed.
Cleaned malware from two laptops, removed unnecessary Norton and McAfee components and installed replacement endpoint protection. A Wi-Fi printer was configured, email issues were corrected and replacement of the older laptop was recommended because of long-term software damage.
