Assisted with replacing a heavily virus-infected Android phone. Rather than copying the old phone and potentially bringing the same problems across, the new Android phone was set up from scratch.

Moved the customer’s SIM and phone contacts into their Google account so the contacts could sync safely to the new device. Configured Messenger, Facebook and other required apps, renewed the antivirus protection and checked the new phone was ready for normal use.

Once the required information had been transferred, the old infected phone was factory reset rather than reused with its existing software and settings.