Investigated a website that was inaccessible through Google Public DNS despite appearing to work on some networks. The domain had previously been moved between DNS providers and was using a mixture of Cloudflare and another DNS service, resulting in conflicting DNS and DNSSEC configuration. Reviewed the nameserver delegation, DNS records and DNSSEC settings, corrected the configuration and removed the conflicting setup. Verified that the domain and website were resolving correctly again through public DNS services including Google 8.8.8.8.
Investigated a Legal firms website outage and reviewed the associated hosting account. The issue was traced to a billing problem rather than a technical website fault. Unwanted services were removed, the account was corrected to retain only the required domains, and a revised invoice was arranged. A follow-up check was done to ensure the website returned online.
Reviewed Microsoft 365 licensing, security, Entra ID and Intune requirements for a business environment. The session focused on identifying the current configuration and planning the next steps for licensing, device management and security.
Provided computer support for an independent research project, including organizing research material, adding photographs, managing files and preparing documents in PDF format. Guidance was also provided on maintaining a clearer digital workflow and using computer programs more confidently.
Reviewed a computer for suspicious software, scams and other online security risks, then configured accessibility applications and settings to make the system easier to use. Communication and recording tools were also set up and tested alongside accessible technology.
Troubleshooted a Foxtel iQ service and internet connection with Telstra support. The iQ box was reset as instructed and no internet dropouts or connection problems occurred while onsite. A separate speaker issue was also resolved. Customer was advised to monitor the service and record the date and time of any future dropouts for further investigation with Telstra.
Microsoft 365 would not open due to missing or corrupted Office files, and the normal uninstall process was also failing because the Microsoft Get Help app would not launch. After checking firewall and proxy settings, the damaged Office installation was manually removed and Microsoft 365 was reinstalled from scratch. Office applications were then tested and confirmed working normally.
Configured Bitdefender on a computer and phone, removed unnecessary security products and checked the general health of the PC. A failed multi-factor authentication issue was escalated to Bitdefender support for further investigation.
Investigated reports of inconsistent network performance affecting multiple workstations. Conducted testing of switch ports, patch leads and endpoint connectivity before identifying a bottleneck within the local network infrastructure. Connectivity was restored and throughput verified through further testing across affected devices.
Completed an IT discovery and troubleshooting session, including setup of two audio meeting devices and security checks on a phone and PC for signs of malicious activity. Findings were documented to support further planning and remediation.
