Archives for Support

Microsoft 365, Outlook and Authenticator Account Recovery

Investigated ongoing Microsoft 365 and Outlook problems involving GoDaddy-related authentication errors, Microsoft Authenticator access, multiple Microsoft 365 accounts and unclear administrative ownership.

Initial troubleshooting included Outlook profile testing, Office authentication and Windows registry changes, but access was limited because Microsoft Authenticator could not be completed and it was unclear who controlled the Microsoft 365 tenant or Global Administrator account. Further investigation confirmed that an external website provider was involved in managing the environment, and I worked with them to coordinate account recovery and reset the affected Microsoft Authenticator registration.

Successfully restored webmail access, reconfigured Microsoft Authenticator on the customer’s phone and continued troubleshooting the remaining Outlook desktop connection issues. A separate Outlook profile was created for another business account, and differences between the two Microsoft 365 environments were investigated. OneDrive synchronisation was also reviewed, including legacy Outlook PST files stored within OneDrive.

On a later visit, resolved the GoDaddy-related Outlook configuration problem on another computer and gained access to the customer’s Microsoft 365 business account with limited administrative permissions. Reviewed the tenant configuration, account settings and device registration, and installed remote support software on the customer’s computers for future assistance.

Also assessed an older Windows 10 computer and recommended against further troubleshooting on that machine due to its age and existing problems. Further work may still be required to clarify Microsoft 365 ownership, administrator permissions and the long-term management of the customer’s Microsoft 365 environment.

Enterprise Printer Upgrade and Secure IT Asset Disposal

Completed an enterprise printer refresh for a major retail business, replacing three older multifunction printers with new Color Enterprise systems across multiple departments.

The work included matching replacement equipment to the existing asset schedule, updating printer firmware, recording the old device configuration, configuring network connectivity and hostnames, and coordinating the changeover with the remote IT support team.

Secure asset disposal was performed

Cyberattack Response and Server Isolation

Assisted a firm following a cyberattack affecting its onsite IT environment. Worked alongside the firm’s external IT provider to isolate affected onsite servers from the network, reduce the risk of further spread and help protect remaining systems while the incident was investigated.

The immediate focus was containment, limiting network exposure and supporting the external IT provider with the onsite response.

Microsoft 365, Google Workspace and DNS Audit

Investigated two business domains using a mixture of Microsoft 365, Google Workspace and different DNS providers. One business had already been migrated to Microsoft 365 but still contained legacy Google verification, DKIM and SPF records that require further checking before removal.

The second business still relies on Google Workspace for email, but its DNS is controlled through a separate hosting environment rather than the normal domain management account. Reviewed current Google Workspace billing and identified a potentially redundant subscription and an additional licence that may no longer be required.

Estimated potential savings are approximately $32.67 per month, subject to Google’s billing commitments and confirmation that no important data or services still depend on the accounts. No DNS records, subscriptions or licences were removed during the investigation. Further work will include recovering administrator access, checking stored Google data, identifying the DNS administrator and reviewing Microsoft 365 security.

Windows 10, Printer and Home Network Troubleshooting

Investigated an older Windows 10 computer and printer setup after printing stopped working following the removal of the customer’s previous home internet service.

The customer preferred to continue using their existing equipment and iPad rather than purchase a new computer or reconnect permanent internet, so every reasonable effort was made to get the current setup working within those limitations.

The Windows 10 computer was configured with Google Chrome and LibreOffice to provide a usable alternative to Microsoft applications. As Windows 10 is now outside normal support and the computer was extremely slow, even basic software and driver installation took considerable time.

Multiple attempts were made to restore printing. The printer was tested over Wi-Fi, through the iPhone hotspot and directly via USB to the Windows computer. Printer firmware was updated and the full manufacturer driver package was installed, but printing still could not be restored reliably.

With several ageing and potentially unsupported devices involved, it was not possible to isolate the fault to one component. The problem may involve the printer, the Windows 10 computer, hotspot limitations, compatibility with the older iPhone, or a combination of these factors.

Recommended restoring a proper home internet connection with a router, as the printer had previously worked when a normal home network was available. The customer was also provided with options for a replacement printer and newer PC or Mac if the existing equipment continues to prove unreliable.

Microsoft 365 Laptop Setup with Entra ID and Windows 11 Pro

Set up two new business laptops with Microsoft 365 and upgraded both systems to Windows 11 Pro. Added a new Microsoft 365 user and upgraded two users to Microsoft 365 Premium licensing.

Configured Microsoft Authenticator, email and SMS verification for secure sign-in, and connected both laptops to the organisation’s Microsoft Entra ID environment.

Completed an initial SharePoint setup and identified several items requiring follow-up, including moving files from personal OneDrive accounts into the business OneDrive and SharePoint environment. The customer was also provided with a list of preparation tasks before the next visit, including working with their accountant to determine the preferred business folder structure.

Additional Microsoft account and configuration issues were troubleshooted during deployment, with further updates and follow-up work planned to complete the setup.

Microsoft 365, Cloud Account and Subscription Cleanup

Reviewed and cleaned up multiple cloud accounts, mobile subscriptions and the existing Microsoft 365 environment. Identified and cancelled unnecessary recurring subscriptions (over $1000 a year, documented which Google accounts were responsible for remaining services, and discussed simplifying future account management. Reviewed the Microsoft 365 tenant including users, groups, devices and administrative access, and identified a OneDrive camera backup conflict between personal and business accounts for further investigation. Also reviewed a separately managed business email and domain environment and discussed the option of consolidating it into the existing Microsoft 365 tenant. No disruptive migration or DNS changes were made pending further review of mailboxes, licensing and existing dependencies.

Website Down Due to Billing Issue

Investigated a Legal firms website outage and reviewed the associated hosting account. The issue was traced to a billing problem rather than a technical website fault. Unwanted services were removed, the account was corrected to retain only the required domains, and a revised invoice was arranged. A follow-up check was done to ensure the website returned online.

Microsoft 365, Entra ID and Intune Review

Reviewed Microsoft 365 licensing, security, Entra ID and Intune requirements for a business environment. The session focused on identifying the current configuration and planning the next steps for licensing, device management and security.

Digital Research, File Organization and PDF Support

Provided computer support for an independent research project, including organizing research material, adding photographs, managing files and preparing documents in PDF format. Guidance was also provided on maintaining a clearer digital workflow and using computer programs more confidently.

Three PC Rebuilds, Microsoft Family & Printer Setup

Three computers were assessed and rebuilt from scratch with fresh Windows installations, updates, Microsoft accounts and Microsoft Family configured for the household.

The printer was also installed and configured across the working machines.

One older computer was no longer suitable for a reliable Windows rebuild due to its age and hardware limitations. Recommended either installing Linux to extend its useful life or replacing the machine with a newer PC.

Accessibility Technology and Online Safety Support

Reviewed a computer for suspicious software, scams and other online security risks, then configured accessibility applications and settings to make the system easier to use. Communication and recording tools were also set up and tested alongside accessible technology.

Foxtel iQ Troubleshooting, Internet Check and Speaker Repair

Troubleshooted a Foxtel iQ service and internet connection with Telstra support. The iQ box was reset as instructed and no internet dropouts or connection problems occurred while onsite. A separate speaker issue was also resolved. Customer was advised to monitor the service and record the date and time of any future dropouts for further investigation with Telstra.

Bitdefender Setup and MFA Troubleshooting

Configured Bitdefender on a computer and phone, removed unnecessary security products and checked the general health of the PC. A failed multi-factor authentication issue was escalated to Bitdefender support for further investigation.

Business IT Discovery, Audio Setup and Security Check

Completed an IT discovery and troubleshooting session, including setup of two audio meeting devices and security checks on a phone and PC for signs of malicious activity. Findings were documented to support further planning and remediation.

Business Security Audit and Remote Management Setup

Completed a business IT and security audit across several Windows workstations. Bit-defender and remote management tools were deployed, previous malware damage was reviewed and the existing Microsoft 365 environment was documented for ongoing remediation.

Microsoft 365 Email Delivery and DNS Troubleshooting

Investigated Microsoft 365 email delivery problems across multiple accounts and computers. Exchange Online mail flow, tenant configuration and DNS records were reviewed, test messages were performed and additional email security records were added to DNS.

iMac Data Recovery – Over 2TB Recovered

Performed data recovery from a faulty iMac and recovered more than 2TB of mixed files. The recovered data required significant sorting and recovery work because of the condition of the original storage.

New Windows PC and Microsoft 365 Setup

Set up a new computer from scratch with Windows, OneDrive, Bitdefender, Microsoft 365 and Microsoft Edge. The Microsoft ecosystem was integrated and the old computer was removed from service once the replacement was ready.

Local Network File Share for Business Exports

Configured a local network share for business export files so authorized staff could access them across the LAN without interrupting the workstation used to generate the reports. The change provided a simpler interim workflow while a longer-term SharePoint solution was planned.

Microsoft 365 Admin Access and Security Review

Regained access to Microsoft 365 administration and configured Admin Centre access on desktop and mobile devices. The tenant, licensing, workstation setup and security risks were reviewed, with remediation planned for shared systems and administrator access.

SharePoint and OneDrive Business File Remediation

Corrected a OneDrive configuration where personal storage was conflicting with business SharePoint access. Organizational SharePoint synchronization was configured and a plan was developed to move business exports away from individual user storage into a shared SharePoint location.

Laptop Wi-Fi Fault Diagnosis and Ethernet Workaround

Investigated a laptop that was stuck in Airplane Mode and could not restore Wi-Fi. Safe Mode and a USB Wi-Fi adapter were tested, and a wired Ethernet connection was provided as a reliable workaround while a Windows reinstall or deeper hardware diagnosis was considered.

TV Power Fault and Remote Troubleshooting

Investigated a TV that was not powering on correctly and found a loose power connection. The TV was removed, connections were checked, the power issue was corrected and the unit was remounted before a remote support help-desk check confirmed normal operation.

Desktop Optimization and NVMe SSD Upgrade Assessment

Optimised a desktop computer by hardening the browser, removing bloatware and unnecessary applications, cleaning disk space and using WinDirStat to identify large files. NVMe SSD compatibility was also assessed and upgrade options were recommended.

Mailbox Backup and General PC Health Check

Completed a manual backup of an email mailbox and checked the general health of the computer. The work ensured an additional copy of important mail data was available before further changes were made.

iMac Startup Failure and Data Recovery Diagnosis

Diagnosed an iMac that failed to boot and displayed a startup disk error. The internal drive was detected but the APFS volume would not mount, even from USB recovery, indicating serious filesystem corruption or possible drive failure. Standard recovery attempts were unsuccessful and restore or professional data recovery options were recommended.

Apple, iCloud and WordPress Support

Troubleshot Apple and iCloud access, reviewed device security and password requirements, and planned accessibility improvements. WordPress pages and posts were also cleaned up to make the website easier to manage.

Acrobat PDF Display Troubleshooting

Investigated a concern where PDF documents appeared differently when received by other people. Explained that the appearance can vary depending on whether the recipient opens the PDF in Acrobat, a browser or another PDF viewer, and confirmed the behavior was viewer-related rather than a fault in the document.

Dual-Screen PC Setup and Data Transfer

Set up a new dual-screen computer with login, email and web access. Documents and browser favourites were transferred from the old system, the printer was configured and the customer was shown the main features of the new PC.

Windows Profile Repair and Outlook Reinstallation

Troubleshot a corrupted Windows user profile and Outlook connection problems. The Windows profile was recreated and Outlook was reinstalled after an incorrect or damaged Outlook installation was suspected of causing account connection failures.

Microsoft 365 User, Authenticator and Outlook Setup

Set up a new Microsoft 365 user with Microsoft Authenticator and Outlook, assisted with password issues and reviewed the requirements for Office desktop applications. SharePoint planning was also started for the new office environment.

Zoom and Microsoft 365 Integration Review

Investigated Zoom integration with Microsoft 365 and reviewed how the existing Zoom account was connected to the business domain and calendar services. The configuration was checked and a cleaner account structure was recommended for future management.

Email Password, Wi-Fi and PC Security Support

Restored access to an email account after a forgotten password, checked that Bitdefender was operating correctly and confirmed the PC was running normally. A separate Wi-Fi issue was also resolved.

Outlook Mailbox Re-import and Contact Recovery

Provided remote support to re-import a mailbox after email corruption, checked auto-responder settings and confirmed contacts were available in the new Outlook. The work focused on restoring a usable mailbox and normal email workflow.

Microsoft 365 Security Hardening and Recovery Planning

Implemented Microsoft 365 baseline security recommendations, enabled self-service password reset and reviewed the tenant for legacy accounts and excessive privileges. A dedicated break-glass administrator account was also created to provide secure recovery access if normal administrator accounts become unavailable.

Microsoft 365 Exchange Email Migration

Prepared and completed an email migration to Microsoft 365 Exchange, including a PST backup, DNS changes and mail-flow testing. A new Outlook profile and Microsoft Authenticator were configured, and more than 16GB of existing email was imported into the new mailbox.

Windows, Wi-Fi, Printer and Phone Maintenance

Completed general maintenance on a Windows laptop and confirmed Windows Update and Microsoft account status. Wi-Fi, printer and Gmail issues were fixed, a phone was cleaned of unwanted software, Bit-defender was installed and the phone operating system was updated.

Microsoft 365 Tenant Lockout and Migration Planning

Investigated a Microsoft 365 tenant lockout and attempted to regain administrative access through Microsoft support. The potential impact of a future email migration was also reviewed with the relevant software provider so the migration could be planned safely.

BigPond Email Password and Microsoft 365 Tenant Support

Provided remote support to restore a BigPond email account in Outlook after a password problem. A separate Microsoft support case was also raised to address an abandoned Microsoft 365 tenant that was preventing normal administration.

Windows PIN Lockout, Disk Check and Backup Maintenance

Resolved a Windows PIN lockout, corrected a disk check error and updated the AOMEI backup configuration. Browser security settings were tightened, crypto-mining protection was enabled and unnecessary startup items were disabled to improve performance.

PDF Opening and Default App Troubleshooting

Provided remote assistance for PDF files that were not opening correctly. The PDF application and file-opening behavior were checked so documents could be opened normally again.

Website Redirects, Mobile Layout and reCAPTCHA Fixes

Completed minor website maintenance including six domain redirects, mobile layout and theme adjustments, and corrections to existing page content. A reCAPTCHA configuration issue was also fixed.

Microsoft 365 and LEAP Legal Integration Support for Law Firms

Assisted a legal practice with integrating its business domain and Microsoft 365 email environment with LEAP. Reviewed the existing Microsoft 365 and Exchange configuration, connected the required domain and email services to LEAP, and checked that Outlook and Microsoft 365 were working correctly with the legal practice management system. The setup was completed with the aim of providing a more reliable and manageable email environment for day-to-day legal work.

Google Workspace, IMAP and Microsoft Domain Troubleshooting

Resolved Google Workspace mail issues by creating an application password and setting up a clean IMAP-only Outlook profile. Work also continued on a Microsoft tenant problem, including adding a DNS TXT record to prove domain ownership and planning a possible future move to Exchange.

WordPress Staging Site Setup and Security Configuration

Set up a WordPress staging website, applied a new logo, created the initial service page structure and added contact information, navigation and footer content. Basic security changes were also made, including firewall configuration, disabling comments and resolving a two-factor authentication issue with the hosting provider.

Bit-defender Repair and OneDrive Storage Reorganization

Repaired a corrupted Bit-defender installation and confirmed printing was working. Files were reorganized into OneDrive, duplicate data was reduced, OneDrive was moved to the larger internal drive and File History was configured on an external disk for local versioned backups.

Acrobat Repair and Microsoft Account Troubleshooting

Diagnosed Acrobat remaining stuck in memory and preventing additional PDFs from opening, then completed a full repair installation. Microsoft account issues were also investigated and narrowed down to a local Windows Hello problem for follow-up.

Enterprise PC Imaging and Department Migration Support

Assisted an enterprise deployment team with the migration of multiple departments, including imaging and provisioning computer systems. Work was completed across several days as part of a larger workstation rollout.

Google Workspace DKIM and DMARC Email Security

Configured DKIM and DMARC records for a Google Workspace domain to improve email authentication, deliverability and protection against spoofing. DKIM signing was enabled and DMARC was placed in monitoring mode so mail flow could be observed safely before stronger enforcement.

New PC Setup with Email, Printer and Utilities

Set up a new PC, transferred browser bookmarks and configured email. LibreOffice, 7-Zip and antivirus software were installed, and a Canon printer was configured despite Windows 11 driver compatibility issues.

OneDrive Reorganization and Multi-Layer Backup Setup

Reorganized a large collection of files and reduced unnecessary OneDrive usage, then created external backups, system images and additional local copies. OneDrive was moved from the system drive to a larger internal drive, and File History and AOMEI backup settings were reviewed to provide a more reliable backup arrangement.

Business PC CMOS Battery Replacement

Completed an onsite computer battery replacement for a business workstation using a standard 3V coin-cell battery. The replacement was performed as a critical hardware maintenance task.

OneDrive Storage and Windows Backup Planning

Checked Windows Update, OneDrive and backup status and developed a plan to move OneDrive to a larger internal drive. The aim was to free system-drive space while maintaining a separate local backup on external storage.

Audio, Website and Device Security Setup

Planned a home audio setup and a website for hosting and teaching music, while also fixing application issues on connected devices. Bit-defender was configured on a Mac and phone, iOS updates were completed and AI tools were set up for ongoing use.

Microsoft 365 Domain Lockout Investigation

Spent several remote sessions working with third-party providers, the ISP and Microsoft to investigate a Microsoft 365 domain lockout from a previous IT company that abandoned the customer. Multiple support paths and tickets were attempted, but administrative access could not be recovered at that stage, so direct escalation through the domain or Microsoft provider was performed. The problem was resolved eventually by continuous monitoring and followups.

Video Creation, AI and Hosting Support

Provided remote support for creating video content and discussed practical options for publishing and hosting the material. AI tools and possible online niches were also reviewed as part of the content workflow.

Microsoft 365 Lockout and 2FA Recovery

Investigated Microsoft application lockouts caused by account and two-factor authentication problems. The issue could not be resolved remotely, but an onsite session corrected the account and recovery-email configuration and restored Microsoft 365 applications on the affected computers.

Android Video and Home Audio Production Support

Helped prepare Android footage for use on a PC for video and music production. The existing audio equipment was inspected and recommendations were provided for improving the recording and production workflow.

LEAP and Exchange Migration Planning

Backed up email, contacts and calendar data to PST before a planned Exchange migration. The impact on LEAP was reviewed with the software provider, Microsoft 365 provisioning and administrator access were coordinated, and phone and Outlook configuration were planned for the migration.

Set up a new Windows PC and worked around compatibility problems between the new Outlook and LEAP by installing classic Outlook. Google Workspace and additional email accounts were configured, while Bit-defender was installed across the computer and mobile devices.

Accessible Smart Glasses and iCloud Video Sync

Updated an assisted-vision smart-glasses application so voice commands worked correctly, then configured video synchronization from the glasses through a phone to iCloud. The device and iCloud connection were tested after the changes.

Security Cleanup, Microsoft 365 and Outlook Setup

Removed Norton and other unnecessary software, configured Microsoft 365 and Outlook with a Gmail account. The browser and startup configuration were hardened, questionable extensions were removed and persistent security software remnants were cleaned up.

UPS Installation Blocked by Power Supply Issue

Troubleshot a UPS replacement where the required high-current power outlet was already in use. The UPS equipment was prepared and connected as far as possible, with photographs and details supplied so an electrician could install an additional suitable outlet before final commissioning.

PC Storage Assessment and Replacement Recommendation

Investigated a computer that was running out of storage and cleared old backup data to recover space. With business software, OneDrive and Windows consuming most of the small system drive, a replacement PC with substantially more storage was recommended instead of attempting a risky disk upgrade.

Outlook, Mac and Backup Troubleshooting

Investigated intermittent email problems and adjusted Windows so classic Outlook remained the default mail client. A Mac DVD-burning issue and recording equipment were also checked, backup status was confirmed and a separate computer was assessed for a possible RAM upgrade.

Windows VS macOS VS Linux – A BOSS IT SOLUTIONS In-Depth Analysis

Selecting the right operating system (OS) for your business is a pivotal decision that can significantly impact productivity, efficiency, and security. The most important consideration is that if you decide on a particular setup, you make sure to streamline as much as possible. Mixing Mac, PC, and Linux can be challenging. At BOSS IT SOLUTIONS, we aim to provide a comprehensive analysis of three prominent OS options for businesses: Microsoft Windows, Apple’s macOS, and the open-source Linux.

Microsoft Windows: The Versatile Workhorse

Microsoft Windows has long been a cornerstone of the business world, offering a wide array of features and capabilities:

  1. Application Compatibility: Windows is renowned for its compatibility with a vast range of business software, including the ubiquitous Microsoft Office suite. This broad compatibility streamlines workflows for businesses of all sizes.
  2. Customizability: Windows offers a high degree of customization, enabling businesses to tailor the OS to their specific needs. This adaptability is crucial for configuring systems to precise operational requirements.
  3. Legacy Systems Support: Many businesses rely on legacy software designed specifically for Windows. Choosing Windows ensures the seamless functioning of these mission-critical applications.
  4. Enterprise-Grade IT Management: Windows provides a comprehensive suite of IT management tools, simplifying the management of large numbers of computers and users. This robust management capability ensures stability and security.
  5. Gaming and Multimedia Production: Windows is a preferred choice for businesses involved in gaming or multimedia production, offering unparalleled support for a wide range of hardware and software dedicated to these industries.
  6. Active Directory Integration: For businesses using Microsoft’s Active Directory for user management and security, Windows is the natural fit, integrating seamlessly with this enterprise-grade solution.
  7. Reliability and Long-Term Support: Microsoft has a strong history of delivering reliable and long-term support for its operating systems, ensuring a stable and consistent environment for business operations.

Apple’s macOS: The Elegance of Integration

Apple’s macOS is popular among businesses, particularly in creative environments, thanks to its unique advantages:

  1. User-Friendly Interface: Apple’s OS boasts an intuitive and user-friendly design, reducing the learning curve and enhancing overall efficiency for users.
  2. Hardware-Software Integration: Apple’s control over both the hardware and software components ensures seamless compatibility and performance. This synergy is especially valuable for creative professionals relying on Apple’s ecosystem for tasks like video editing, graphic design, and music production.
  3. Security: macOS is known for its robust security features, including Gatekeeper and FileVault, which protect sensitive business data. Frequent updates and the stringent app review process on the Mac App Store contribute to a secure computing environment.
  4. Customer Support: Apple offers top-notch customer support, including AppleCare, providing businesses with peace of mind and ensuring rapid resolution of any technical issues.
  5. Collaboration: macOS ensures compatibility with Microsoft Office and various productivity apps, making it suitable for most business workflows.

Linux: The Open-Source Powerhouse

Linux, an open-source OS, is the choice for businesses with unique needs and requirements:

  1. Cost-Efficiency: Linux is often free to use, significantly reducing operating costs for businesses. The open-source nature of the OS can lead to substantial cost savings.
  2. Customization: Linux’s open-source architecture allows for deep customization, ideal for businesses with distinct IT requirements.
  3. Stability: Linux is known for its stability and security, making it particularly appealing for servers and data centers, where system reliability is critical.
  4. Scalability: Businesses with diverse infrastructure needs can benefit from the scalability of Linux, whether operating on servers, embedded systems, or IoT devices.
  5. Community Support: The active and helpful Linux community provides extensive documentation, forums, and support for businesses using the OS, reducing the barriers to implementation and maintenance.

Acknowledging the Complete Picture

While each OS has its own merits, it’s essential to acknowledge that the notion that macOS is exclusively the best choice for creative industries is not accurate. The choice of an operating system should be based on your business’s specific requirements, industry, and budget constraints.

It’s important to understand that both Windows and macOS offer features and tools that can be useful for a wide range of users, including those in creative fields. While Windows has been the OS of choice for many businesses due to its versatility and extensive compatibility, macOS, with its elegance and integrated hardware-software experience, can also be a viable option for creative and business environments.

BOSS IT SOLUTIONS is here to provide guidance and support as you make the optimal choice for your business’s IT environment. Whether you prefer the versatility of Windows, the elegance of macOS, or the power of Linux, our goal is to empower your business to operate efficiently, securely, and in alignment with your long-term IT goals. What’s your Favourite OS and why?

IT Security, Privacy Browser and VPN Setup

Reviewed antivirus protection and installed a VPN across multiple devices. Brave was configured for privacy-focused browsing with favorites imported and synchronized to a phone, unnecessary applications and startup items were removed, and OneDrive and printer operation were also reviewed.

Multi-Device Printer and Network Troubleshooting

Investigated two PCs, a phone and three printers to determine the most reliable printing setup. Computers and a Mac were configured to use the selected network printer, while an unreliable printer was ruled out as not worth repairing.

iPad and Epson Printer Troubleshooting

Investigated an iPad printing problem where the printer application could no longer detect the Epson device. Reset and reinstall attempts were made, and another available printer was configured as a working alternative.

Laptop Deployment and Multi-PC Hardware Updates

Set up two laptops with updates and remote management and reviewed endpoint-security requirements. Hardware updates were also completed across several additional computers as part of a wider workstation refresh.

Scanner, Gmail and Malwarebytes Support

Provided remote support for scanning, including Canon OCR software and Windows Fax and Scan. Gmail cloud behaviour was explained, test scans were completed, Malwarebytes was checked and unnecessary remote-access software and startup items were removed.

Webcam, OBS and Security Software Setup

Set up a webcam and security software, installed OBS and confirmed the camera was working. Duplicate security-software accounts were also identified for consolidation and billing review.

Laptop Wi-Fi Driver and Malwarebytes Setup

Inspected a laptop, registered Malwarebytes and updated the Wi-Fi driver. Wireless connectivity was checked again after the driver change and the laptop was confirmed to be operating normally.

SSD Upgrade and Boot Configuration Assessment

Assessed a desktop for a storage upgrade and identified an internal SSD as the cleanest replacement for an awkward external-drive setup. BIOS boot settings and an old boot sector on the external disk were reviewed, while the existing backup was checked and confirmed to be working.

New Computer, Microsoft 365 and Dual-Screen Setup

Installed a replacement computer, transferred files and folders and configured Microsoft 365, Malwarebytes, browsers and favourites. A dual-screen workspace was set up and a separate external-drive backup was recommended.

Corrupted Office 365 Reinstallation and Backup Repair

Reinstalled Microsoft Office 365 after the existing installation became corrupted and restored Outlook operation. A backup problem was also fixed after the destination drive letter had changed.

Canon Printer and Scanner Troubleshooting

Removed conflicting Canon software, installed current printer, scanner and patch packages and restored basic scan-to-PC functionality. Advanced editing and OCR limitations remained, so a simpler Windows scanning workflow was documented for everyday use.

Intermittent Laptop Fault and Warranty Diagnosis

Investigated a laptop with an unstable Start menu and flashing cursor, reinstalled drivers and documented the intermittent behaviour. Because the fault appeared hardware-related, warranty return and replacement were recommended instead of continued software repair.

Malware Check and New Printer Setup

Inspected two computers, identified one older machine with serious software problems and recommended retirement rather than further repair. The replacement computer was secured, and a new printer was installed for both printing and scanning.

Microphone, Skype and Browser Security Troubleshooting

Fixed microphone and Skype issues, adjusted Malwarebytes so required websites were no longer blocked and documented the changes for the user. Updates were applied and the slow PC was assessed for a possible RAM upgrade.

Older PC Malware Cleanup and Performance Assessment

Cleaned an older PC by removing unnecessary applications, browser extensions and startup items, registering Malwarebytes and removing detected infections. Security updates were applied, but eventual replacement was recommended because the ageing hard drive continued to limit performance.

SSD, RAM and Disk Imaging on Locked BIOS System

Installed RAM and an SSD in a specialist workstation with a locked BIOS, then sourced compatible bootable imaging software to migrate the system. After several workshop tests, the machine was successfully imaged, tested and reassembled.

Firefox Update and Malware Check

Resolved Firefox errors by updating the browser after a Windows update-related compatibility issue. Malwarebytes scans were also completed and no malware problems were found.

Router and Network Switch Installation

Installed and connected a router and network switch onsite, including the required network cabling. The new network equipment was prepared for normal business use.

Network Rack, Server and Specialist PC Assessment

Assessed a network rack, switching equipment and specialist workstations and confirmed the core switching and UPS setup was operating correctly. A specialist PC received an SSD and corrected RAM configuration, while server access requirements were documented for future workstation setup.

Business Internet Service and Network Rack Cleanup

Worked with a telecommunications provider to install a new business internet service, trace and patch cabling, clean the communications rack and remove old equipment. A temporary 4G connection was provided so the remote carrier team could configure the modem.

Specialist Workstation SSD Upgrade and Disk Imaging

Upgraded a specialist workstation to an SSD where the original disk was difficult to access and remove. The system was imaged overnight, migrated to the new SSD and tested successfully, producing a significant performance improvement.

Browser Hijack Investigation and Security Hardening

Investigated a browser hijack that prevented remote access, checked the PC with malware scans and reviewed installed programs for unwanted software. A Malwarebytes browser extension was added to improve protection against similar web-based problems.

Conflicting Antivirus Removal and Outlook Repair

Removed multiple competing antivirus products, restored Microsoft Office login and updates and cleaned up Outlook. Malwarebytes was updated and email was confirmed to be working correctly.

Corrupt Outlook PST and Office 365 Repair

Investigated corrupted Outlook PST files, attempted file repair and reinstalled Microsoft Office 365 and Outlook. Backup software was replaced and configured, while additional network-switch and cabling problems were investigated across older computers.

New Laptop, Wi-Fi Printer and Microsoft Account Setup

Set up a new laptop with webmail, security software and a Microsoft account, then configured an Epson printer over Wi-Fi. Data from the old PC was backed up for transfer and remote-support software was installed.

New Laptop Data Migration and File History Backup

Installed a new laptop and monitor, transferred the user’s data and configured Microsoft 365 and the Microsoft account. Malwarebytes, File History and remote-support software were also set up.

Two-Laptop Malware Cleanup and Wi-Fi Printer Setup

Cleaned malware from two laptops, removed unnecessary Norton and McAfee components and installed replacement endpoint protection. A Wi-Fi printer was configured, email issues were corrected and replacement of the older laptop was recommended because of long-term software damage.

New Laptop, Office 365 and Dual-Monitor Setup

Set up a new laptop and monitor, transferred data from the old PC and configured Microsoft 365, accounting software, two wireless printers and IMAP email. Dual-monitor support was enabled and internet instability was documented for follow-up.

Major Malware Cleanup and Overheating Repair

Recovered a PC with severe malware, very low disk space and overheating problems. Thousands of unwanted items were removed, disk space and startup configuration were cleaned up, dust was cleared from the cooling system and CPU temperature dropped substantially under load. Replacement was still recommended because of the old hard drive and limited RAM.

Backup, Email Links and PC Cooling Maintenance

Checked that backups were completing correctly, reduced intrusive antivirus behavior and cleaned dust from the PC to improve cooling. Default applications and broken email links were also repaired.

Windows Security Repair and Malware Removal

Re-enabled Windows Defender, checked Malwarebytes protection and cleaned temporary files and registry debris on an older Windows PC. Unwanted driver-utility malware and remote-access software were removed, and a RAM upgrade was recommended to improve performance.