Archives for Security

Microsoft 365, Outlook and Authenticator Account Recovery

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Investigated ongoing Microsoft 365 and Outlook problems involving GoDaddy-related authentication errors, Microsoft Authenticator access, multiple Microsoft 365 accounts and unclear administrative ownership.

Initial troubleshooting included Outlook profile testing, Office authentication and Windows registry changes, but access was limited because Microsoft Authenticator could not be completed and it was unclear who controlled the Microsoft 365 tenant or Global Administrator account. Further investigation confirmed that an external website provider was involved in managing the environment, and I worked with them to coordinate account recovery and reset the affected Microsoft Authenticator registration.

Successfully restored webmail access, reconfigured Microsoft Authenticator on the customer’s phone and continued troubleshooting the remaining Outlook desktop connection issues. A separate Outlook profile was created for another business account, and differences between the two Microsoft 365 environments were investigated. OneDrive synchronisation was also reviewed, including legacy Outlook PST files stored within OneDrive.

On a later visit, resolved the GoDaddy-related Outlook configuration problem on another computer and gained access to the customer’s Microsoft 365 business account with limited administrative permissions. Reviewed the tenant configuration, account settings and device registration, and installed remote support software on the customer’s computers for future assistance.

Also assessed an older Windows 10 computer and recommended against further troubleshooting on that machine due to its age and existing problems. Further work may still be required to clarify Microsoft 365 ownership, administrator permissions and the long-term management of the customer’s Microsoft 365 environment.

Enterprise Printer Upgrade and Secure IT Asset Disposal

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Completed an enterprise printer refresh for a major retail business, replacing three older multifunction printers with new Color Enterprise systems across multiple departments.

The work included matching replacement equipment to the existing asset schedule, updating printer firmware, recording the old device configuration, configuring network connectivity and hostnames, and coordinating the changeover with the remote IT support team.

Secure asset disposal was performed

Cyberattack Response and Server Isolation

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Assisted a firm following a cyberattack affecting its onsite IT environment. Worked alongside the firm’s external IT provider to isolate affected onsite servers from the network, reduce the risk of further spread and help protect remaining systems while the incident was investigated.

The immediate focus was containment, limiting network exposure and supporting the external IT provider with the onsite response.

Microsoft 365, Google Workspace and DNS Audit

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Investigated two business domains using a mixture of Microsoft 365, Google Workspace and different DNS providers. One business had already been migrated to Microsoft 365 but still contained legacy Google verification, DKIM and SPF records that require further checking before removal.

The second business still relies on Google Workspace for email, but its DNS is controlled through a separate hosting environment rather than the normal domain management account. Reviewed current Google Workspace billing and identified a potentially redundant subscription and an additional licence that may no longer be required.

Estimated potential savings are approximately $32.67 per month, subject to Google’s billing commitments and confirmation that no important data or services still depend on the accounts. No DNS records, subscriptions or licences were removed during the investigation. Further work will include recovering administrator access, checking stored Google data, identifying the DNS administrator and reviewing Microsoft 365 security.

Virus-Infected Android Phone Replacement and Secure Setup

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Assisted with replacing a heavily virus-infected Android phone. Rather than copying the old phone and potentially bringing the same problems across, the new Android phone was set up from scratch.

Moved the customer’s SIM and phone contacts into their Google account so the contacts could sync safely to the new device. Configured Messenger, Facebook and other required apps, renewed the antivirus protection and checked the new phone was ready for normal use.

Once the required information had been transferred, the old infected phone was factory reset rather than reused with its existing software and settings.

Microsoft 365 Laptop Setup with Entra ID and Windows 11 Pro

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Set up two new business laptops with Microsoft 365 and upgraded both systems to Windows 11 Pro. Added a new Microsoft 365 user and upgraded two users to Microsoft 365 Premium licensing.

Configured Microsoft Authenticator, email and SMS verification for secure sign-in, and connected both laptops to the organisation’s Microsoft Entra ID environment.

Completed an initial SharePoint setup and identified several items requiring follow-up, including moving files from personal OneDrive accounts into the business OneDrive and SharePoint environment. The customer was also provided with a list of preparation tasks before the next visit, including working with their accountant to determine the preferred business folder structure.

Additional Microsoft account and configuration issues were troubleshooted during deployment, with further updates and follow-up work planned to complete the setup.

DNSSEC and Cloudflare DNS Configuration Repair

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Investigated a website that was inaccessible through Google Public DNS despite appearing to work on some networks. The domain had previously been moved between DNS providers and was using a mixture of Cloudflare and another DNS service, resulting in conflicting DNS and DNSSEC configuration. Reviewed the nameserver delegation, DNS records and DNSSEC settings, corrected the configuration and removed the conflicting setup. Verified that the domain and website were resolving correctly again through public DNS services including Google 8.8.8.8.

Microsoft 365, Cloud Account and Subscription Cleanup

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Reviewed and cleaned up multiple cloud accounts, mobile subscriptions and the existing Microsoft 365 environment. Identified and cancelled unnecessary recurring subscriptions (over $1000 a year, documented which Google accounts were responsible for remaining services, and discussed simplifying future account management. Reviewed the Microsoft 365 tenant including users, groups, devices and administrative access, and identified a OneDrive camera backup conflict between personal and business accounts for further investigation. Also reviewed a separately managed business email and domain environment and discussed the option of consolidating it into the existing Microsoft 365 tenant. No disruptive migration or DNS changes were made pending further review of mailboxes, licensing and existing dependencies.

Microsoft 365, Entra ID and Intune Review

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Reviewed Microsoft 365 licensing, security, Entra ID and Intune requirements for a business environment. The session focused on identifying the current configuration and planning the next steps for licensing, device management and security.

Accessibility Technology and Online Safety Support

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Reviewed a computer for suspicious software, scams and other online security risks, then configured accessibility applications and settings to make the system easier to use. Communication and recording tools were also set up and tested alongside accessible technology.

Bitdefender Setup and MFA Troubleshooting

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Configured Bitdefender on a computer and phone, removed unnecessary security products and checked the general health of the PC. A failed multi-factor authentication issue was escalated to Bitdefender support for further investigation.

Business IT Discovery, Audio Setup and Security Check

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Completed an IT discovery and troubleshooting session, including setup of two audio meeting devices and security checks on a phone and PC for signs of malicious activity. Findings were documented to support further planning and remediation.

Business Security Audit and Remote Management Setup

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Completed a business IT and security audit across several Windows workstations. Bit-defender and remote management tools were deployed, previous malware damage was reviewed and the existing Microsoft 365 environment was documented for ongoing remediation.

Microsoft 365 Email Delivery and DNS Troubleshooting

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Investigated Microsoft 365 email delivery problems across multiple accounts and computers. Exchange Online mail flow, tenant configuration and DNS records were reviewed, test messages were performed and additional email security records were added to DNS.

Microsoft 365 Admin Access and Security Review

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Regained access to Microsoft 365 administration and configured Admin Centre access on desktop and mobile devices. The tenant, licensing, workstation setup and security risks were reviewed, with remediation planned for shared systems and administrator access.

Apple, iCloud and WordPress Support

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Troubleshot Apple and iCloud access, reviewed device security and password requirements, and planned accessibility improvements. WordPress pages and posts were also cleaned up to make the website easier to manage.

Email Password, Wi-Fi and PC Security Support

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Restored access to an email account after a forgotten password, checked that Bitdefender was operating correctly and confirmed the PC was running normally. A separate Wi-Fi issue was also resolved.

Microsoft 365 Security Hardening and Recovery Planning

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Implemented Microsoft 365 baseline security recommendations, enabled self-service password reset and reviewed the tenant for legacy accounts and excessive privileges. A dedicated break-glass administrator account was also created to provide secure recovery access if normal administrator accounts become unavailable.

Windows PIN Lockout, Disk Check and Backup Maintenance

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Resolved a Windows PIN lockout, corrected a disk check error and updated the AOMEI backup configuration. Browser security settings were tightened, crypto-mining protection was enabled and unnecessary startup items were disabled to improve performance.

Google Workspace DKIM and DMARC Email Security

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Configured DKIM and DMARC records for a Google Workspace domain to improve email authentication, deliverability and protection against spoofing. DKIM signing was enabled and DMARC was placed in monitoring mode so mail flow could be observed safely before stronger enforcement.

Audio, Website and Device Security Setup

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Planned a home audio setup and a website for hosting and teaching music, while also fixing application issues on connected devices. Bit-defender was configured on a Mac and phone, iOS updates were completed and AI tools were set up for ongoing use.

Security Cleanup, Microsoft 365 and Outlook Setup

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Removed Norton and other unnecessary software, configured Microsoft 365 and Outlook with a Gmail account. The browser and startup configuration were hardened, questionable extensions were removed and persistent security software remnants were cleaned up.

New PC Setup, Data Recovery and Family Security

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Set up a replacement PC after storm-related data loss and recovered most available files from OneDrive. Microsoft 365, email, printer and Bitdefender were configured across computers and mobile devices, with operating system updates completed and parental-control setup.

MAC Attack at BOSS IT

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https://youtube.com/shorts/TZuIn3S3upY

DEMONSTRATION – 5 Mac Devices desperately seek our help.
– Wiped 2 iPhones and 1 Android completely
– Migrated 1 Mac across to 2 other Macs
– Recovered files customer thought they had lost on old Mac
– Returned to Site | Setup printers | Internet etc.

 

Windows VS macOS VS Linux – A BOSS IT SOLUTIONS In-Depth Analysis

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Selecting the right operating system (OS) for your business is a pivotal decision that can significantly impact productivity, efficiency, and security. The most important consideration is that if you decide on a particular setup, you make sure to streamline as much as possible. Mixing Mac, PC, and Linux can be challenging. At BOSS IT SOLUTIONS, we aim to provide a comprehensive analysis of three prominent OS options for businesses: Microsoft Windows, Apple’s macOS, and the open-source Linux.

Microsoft Windows: The Versatile Workhorse

Microsoft Windows has long been a cornerstone of the business world, offering a wide array of features and capabilities:

  1. Application Compatibility: Windows is renowned for its compatibility with a vast range of business software, including the ubiquitous Microsoft Office suite. This broad compatibility streamlines workflows for businesses of all sizes.
  2. Customizability: Windows offers a high degree of customization, enabling businesses to tailor the OS to their specific needs. This adaptability is crucial for configuring systems to precise operational requirements.
  3. Legacy Systems Support: Many businesses rely on legacy software designed specifically for Windows. Choosing Windows ensures the seamless functioning of these mission-critical applications.
  4. Enterprise-Grade IT Management: Windows provides a comprehensive suite of IT management tools, simplifying the management of large numbers of computers and users. This robust management capability ensures stability and security.
  5. Gaming and Multimedia Production: Windows is a preferred choice for businesses involved in gaming or multimedia production, offering unparalleled support for a wide range of hardware and software dedicated to these industries.
  6. Active Directory Integration: For businesses using Microsoft’s Active Directory for user management and security, Windows is the natural fit, integrating seamlessly with this enterprise-grade solution.
  7. Reliability and Long-Term Support: Microsoft has a strong history of delivering reliable and long-term support for its operating systems, ensuring a stable and consistent environment for business operations.

Apple’s macOS: The Elegance of Integration

Apple’s macOS is popular among businesses, particularly in creative environments, thanks to its unique advantages:

  1. User-Friendly Interface: Apple’s OS boasts an intuitive and user-friendly design, reducing the learning curve and enhancing overall efficiency for users.
  2. Hardware-Software Integration: Apple’s control over both the hardware and software components ensures seamless compatibility and performance. This synergy is especially valuable for creative professionals relying on Apple’s ecosystem for tasks like video editing, graphic design, and music production.
  3. Security: macOS is known for its robust security features, including Gatekeeper and FileVault, which protect sensitive business data. Frequent updates and the stringent app review process on the Mac App Store contribute to a secure computing environment.
  4. Customer Support: Apple offers top-notch customer support, including AppleCare, providing businesses with peace of mind and ensuring rapid resolution of any technical issues.
  5. Collaboration: macOS ensures compatibility with Microsoft Office and various productivity apps, making it suitable for most business workflows.

Linux: The Open-Source Powerhouse

Linux, an open-source OS, is the choice for businesses with unique needs and requirements:

  1. Cost-Efficiency: Linux is often free to use, significantly reducing operating costs for businesses. The open-source nature of the OS can lead to substantial cost savings.
  2. Customization: Linux’s open-source architecture allows for deep customization, ideal for businesses with distinct IT requirements.
  3. Stability: Linux is known for its stability and security, making it particularly appealing for servers and data centers, where system reliability is critical.
  4. Scalability: Businesses with diverse infrastructure needs can benefit from the scalability of Linux, whether operating on servers, embedded systems, or IoT devices.
  5. Community Support: The active and helpful Linux community provides extensive documentation, forums, and support for businesses using the OS, reducing the barriers to implementation and maintenance.

Acknowledging the Complete Picture

While each OS has its own merits, it’s essential to acknowledge that the notion that macOS is exclusively the best choice for creative industries is not accurate. The choice of an operating system should be based on your business’s specific requirements, industry, and budget constraints.

It’s important to understand that both Windows and macOS offer features and tools that can be useful for a wide range of users, including those in creative fields. While Windows has been the OS of choice for many businesses due to its versatility and extensive compatibility, macOS, with its elegance and integrated hardware-software experience, can also be a viable option for creative and business environments.

BOSS IT SOLUTIONS is here to provide guidance and support as you make the optimal choice for your business’s IT environment. Whether you prefer the versatility of Windows, the elegance of macOS, or the power of Linux, our goal is to empower your business to operate efficiently, securely, and in alignment with your long-term IT goals. What’s your Favourite OS and why?

Why You Should Avoid Preinstalled Antivirus Software from Retailers

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Purchasing a new PC is an exciting experience, but one decision you may want to reconsider is whether to keep the preinstalled antivirus software that often comes with it. Retailers like Harvey Norman and JB Hi-Fi frequently bundle their PCs with antivirus solutions, including popular names like Norton, Trend Micro, and McAfee. However, our 25 years of experience in the tech industry have shown us that these preinstalled options might not be in your best interest. In this article, we’ll explore the reasons why you should think twice before relying on these preinstalled antivirus programs and suggest alternatives that can provide better protection for your computer.

  1. Limited Choice: One of the main drawbacks of preinstalled antivirus software from retailers is the lack of choice. These retailers often push a handful of brands, such as Norton, Trend Micro, and McAfee, which may not necessarily be the most effective or cost-efficient options for your needs. This limited selection can prevent you from exploring other reputable antivirus programs that might better suit your requirements.
  2. Profit-Driven Recommendations: It’s important to understand that retailers have a financial interest in promoting certain antivirus products. The brands they push typically have partnerships or agreements in place that allow retailers to profit from each sale. This financial incentive can lead to biased recommendations that prioritize profit margins over your computer’s security.
  3. Deceptive Practices: Unfortunately, some retailers engage in deceptive practices when selling preinstalled antivirus software. They may use scare tactics to convince customers that they need additional layers of protection, upselling unnecessary subscriptions and add-ons. As a result, many users end up with multiple expensive subscriptions, only to find that they’re still susceptible to viruses.
  4. Specialized Removal Tools: Another significant concern with antivirus programs like Norton, McAfee, and Trend Micro is that they often require specialized removal tools to uninstall completely. This is a red flag in itself. The fact that these programs don’t uninstall easily through conventional methods can be frustrating and time-consuming for users. It raises questions about the user-friendliness and transparency of these products.
  5. Better Alternatives: There are several antivirus brands that offer excellent protection but are often ignored by retailers because they don’t yield the same profit margins. Brands like Avast, AVG, Malwarebytes, and Bitdefender consistently rank highly in independent tests for detecting and eliminating malware. These options are typically more cost-effective and provide comprehensive protection without the need for multiple subscriptions.
  6. Bitdefender Basic Protection with Added Features: For those looking for a robust antivirus solution, Boss IT offers Bitdefender Basic Protection starting at just $59-$79 per user per year, depending on the level of security you need, such as VPN capabilities. Bitdefender not only provides top-notch antivirus protection but also offers additional features like phone tracking, remote locking, remote data wiping, and even the ability to capture photos of potential thieves. This comprehensive package ensures not only your computer’s security but also the safety of your mobile devices and personal data.

Ultimately, the decision is yours. Whether you prefer Norton or any other antivirus program, we respect your choice. However, we believe it’s crucial to provide you with the information and advice needed to make an informed decision that prioritizes your digital security and financial well-being. Retailers may prioritize profits, but your security should always come first. By considering the alternatives and evaluating your options, you can ensure that your computer remains protected without unnecessary expenses or risks. Of course, we’re here to guide you if you are unsure.

Even our IT professionals acknowledge that relying solely on Windows Defender for virus protection may not be suitable for those who aren’t tech-savvy. It’s a risk we wouldn’t recommend. In our office and workshop, we install Bitdefender on all our PCs, not only to clean and disinfect other systems but also to ensure our own protection. Despite our expertise in virus prevention, we maintain Bitdefender subscriptions for added peace of mind.

Do you Forget your Passwords?

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We’ve all been there: you receive an email with a link to create a new password, only to be told it’s “too weak” or that you “can’t use an old password.” Sometimes followed by Captcha hell. It’s an infuriatingly common struggle.

You might be tempted to rely on your friendly neighbourhood IT guru, jot down passwords in a text document on your desktop, or even tuck them away in a physical notebook. However, these come with a substantial security risk. They can be easily pilfered or accessed by unauthorized individuals, unless you’re keeping them in a secure vault.

Passwords

So, whether you choose to entrust your memory, your IT Guy’s memory, password manager, or entertain the outlandish notion of getting microchipped (though we don’t exactly endorse that), the key is to remember passwords securely by using a dependable vendor like BitDefender Password Manager or a similar trusted solution, or even your Browsers inbuilt password manager, but be wary, using multiple password managers only spreads the risk.

What about NOW, I need Access NOW!

Boss IT Solutions, excels at resolving password-related headaches, effortlessly resetting multiple passwords when the need arises, and documenting it for the customer. With a remarkable 25 years of experience under their belt, they’ve seen it all, even customers from as far as Sydney seeking help in recalling their passwords from a bygone era as far back as like 2000.

Our Top Recommendation: BitDefender Password Manager

When it comes to finding a dependable solution, our choice is clear – Our Security Partner – BitDefender and their Password Manager, included as part of a security solution, works! It offers a comprehensive security suite as well as a user-friendly way to manage your passwords. Consider using a trustworthy, open-source browser like Firefox/Mullvad for added security, or contact us if you want comprehensive security solutions.

QR Codes: Convenience with Security by BOSS IT Solutions

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QR Codes: Convenience with Security by BOSS IT Solutions

In today’s digital age, QR codes offer speed and efficiency. They simplify tasks like website access, payments, and information sharing. Yet, QR codes also bring security and privacy concerns. BOSS IT Solutions is your partner in securing QR code use. ✨

Benefits of QR Codes:

Efficient and contactless interactions.
Effective marketing tools.
Accurate data entry. ✅
Challenges and Risks:
Malicious QR codes can lead to cyberattacks.
Privacy risks from tracking.
Phishing threats through QR codes.

How BOSS IT Solutions Helps:

Validates QR codes for safety. ✅
Provides robust device security.
Protects privacy and offers guidance.
Offers employee training in security awareness.

Confidently Used QR codes simplify digital life, but security is crucial. BOSS IT Solutions ensures you can enjoy QR codes with confidence, safeguarding your security and privacy in a digital world.

Boss IT Sets up a HIK VISION CCTV System prior to install for Testing

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A Hikvision CCTV IP67 camera is a rugged surveillance camera designed to withstand harsh environmental conditions. The “IP67” rating signifies its exceptional resistance to dust and moisture, as it is completely dust-tight (IP6) and capable of withstanding temporary immersion in water up to 1 meter (approximately 3.3 feet). This durability makes it ideal for outdoor security applications, ensuring reliable performance even in challenging outdoor environments.

 

https://youtu.be/vkspTwcEfuA

IT Security, Privacy Browser and VPN Setup

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Reviewed antivirus protection and installed a VPN across multiple devices. Brave was configured for privacy-focused browsing with favorites imported and synchronized to a phone, unnecessary applications and startup items were removed, and OneDrive and printer operation were also reviewed.

Laptop Deployment and Multi-PC Hardware Updates

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Set up two laptops with updates and remote management and reviewed endpoint-security requirements. Hardware updates were also completed across several additional computers as part of a wider workstation refresh.

Webcam, OBS and Security Software Setup

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Set up a webcam and security software, installed OBS and confirmed the camera was working. Duplicate security-software accounts were also identified for consolidation and billing review.

New Laptop Migration with LEAP, Google and Microsoft 365

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Transferred files and settings to a new laptop and configured LEAP, Google services, email, Microsoft Office, printers and documents. The printer was connected to Wi-Fi, browser synchronisation was enabled and security, Zoom and remote-management software were installed.

Microphone, Skype and Browser Security Troubleshooting

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Fixed microphone and Skype issues, adjusted Malwarebytes so required websites were no longer blocked and documented the changes for the user. Updates were applied and the slow PC was assessed for a possible RAM upgrade.

Older PC Malware Cleanup and Performance Assessment

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Cleaned an older PC by removing unnecessary applications, browser extensions and startup items, registering Malwarebytes and removing detected infections. Security updates were applied, but eventual replacement was recommended because the ageing hard drive continued to limit performance.

New Modem, Wired Network and Multi-PC Security Setup

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Set up an older desktop with Malwarebytes, installed a new modem and ran a temporary wired network connection to a PC without Wi-Fi. A slow laptop was also cleaned of heavy security software, browsers were synchronised and webmail shortcuts were configured.

Browser Hijack Investigation and Security Hardening

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Investigated a browser hijack that prevented remote access, checked the PC with malware scans and reviewed installed programs for unwanted software. A Malwarebytes browser extension was added to improve protection against similar web-based problems.

New Laptop, Wi-Fi Printer and Microsoft Account Setup

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Set up a new laptop with webmail, security software and a Microsoft account, then configured an Epson printer over Wi-Fi. Data from the old PC was backed up for transfer and remote-support software was installed.

Failed Hard Drive, Data Recovery and New PC Migration

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Recovered usable data from an old PC after serious malware problems were followed by hard-drive failure. The recovered files were transferred to a replacement computer, where backup, Outlook, security software, printers and required applications were configured.

Windows Security Repair and Malware Removal

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Re-enabled Windows Defender, checked Malwarebytes protection and cleaned temporary files and registry debris on an older Windows PC. Unwanted driver-utility malware and remote-access software were removed, and a RAM upgrade was recommended to improve performance.