Provided remote support for scanning, including Canon OCR software and Windows Fax and Scan. Gmail cloud behaviour was explained, test scans were completed, Malwarebytes was checked and unnecessary remote-access software and startup items were removed.
Removed conflicting Canon software, installed current printer, scanner and patch packages and restored basic scan-to-PC functionality. Advanced editing and OCR limitations remained, so a simpler Windows scanning workflow was documented for everyday use.
