Investigated a website that was inaccessible through Google Public DNS despite appearing to work on some networks. The domain had previously been moved between DNS providers and was using a mixture of Cloudflare and another DNS service, resulting in conflicting DNS and DNSSEC configuration. Reviewed the nameserver delegation, DNS records and DNSSEC settings, corrected the configuration and removed the conflicting setup. Verified that the domain and website were resolving correctly again through public DNS services including Google 8.8.8.8.
Three computers were assessed and rebuilt from scratch with fresh Windows installations, updates, Microsoft accounts and Microsoft Family configured for the household.
The printer was also installed and configured across the working machines.
One older computer was no longer suitable for a reliable Windows rebuild due to its age and hardware limitations. Recommended either installing Linux to extend its useful life or replacing the machine with a newer PC.
Machine was taken offsite for further work after BitLocker recovery was unsuccessful. As access to the existing Windows installation could not be recovered, Windows was reinstalled from scratch to get the computer operational again.
Microsoft 365 would not open due to missing or corrupted Office files, and the normal uninstall process was also failing because the Microsoft Get Help app would not launch. After checking firewall and proxy settings, the damaged Office installation was manually removed and Microsoft 365 was reinstalled from scratch. Office applications were then tested and confirmed working normally.
Troubleshot a corrupted Windows user profile and Outlook connection problems. The Windows profile was recreated and Outlook was reinstalled after an incorrect or damaged Outlook installation was suspected of causing account connection failures.
Repaired a corrupted Bit-defender installation and confirmed printing was working. Files were reorganized into OneDrive, duplicate data was reduced, OneDrive was moved to the larger internal drive and File History was configured on an external disk for local versioned backups.
Diagnosed Acrobat remaining stuck in memory and preventing additional PDFs from opening, then completed a full repair installation. Microsoft account issues were also investigated and narrowed down to a local Windows Hello problem for follow-up.
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Investigated two PCs, a phone and three printers to determine the most reliable printing setup. Computers and a Mac were configured to use the selected network printer, while an unreliable printer was ruled out as not worth repairing.
Reinstalled Microsoft Office 365 after the existing installation became corrupted and restored Outlook operation. A backup problem was also fixed after the destination drive letter had changed.
Investigated a slow Windows PC, ran startup repair, moved it from a Microsoft login to a local account, applied updates and checked backups. A second PC was cleaned of unwanted software, while a Mac drive was found to have disk errors and replacement was recommended.
Investigated a laptop with an unstable Start menu and flashing cursor, reinstalled drivers and documented the intermittent behaviour. Because the fault appeared hardware-related, warranty return and replacement were recommended instead of continued software repair.
Inspected two computers, identified one older machine with serious software problems and recommended retirement rather than further repair. The replacement computer was secured, and a new printer was installed for both printing and scanning.
Removed multiple competing antivirus products, restored Microsoft Office login and updates and cleaned up Outlook. Malwarebytes was updated and email was confirmed to be working correctly.
Investigated corrupted Outlook PST files, attempted file repair and reinstalled Microsoft Office 365 and Outlook. Backup software was replaced and configured, while additional network-switch and cabling problems were investigated across older computers.
Recovered a PC with severe malware, very low disk space and overheating problems. Thousands of unwanted items were removed, disk space and startup configuration were cleaned up, dust was cleared from the cooling system and CPU temperature dropped substantially under load. Replacement was still recommended because of the old hard drive and limited RAM.
Recovered a Windows system suffering from file corruption and heavy malware. A full file backup and disk repair were completed, Norton was removed, Malwarebytes and 7-Zip were installed, Windows Update was restored and several gigabytes of corrupt temporary data were cleaned up.
Checked that backups were completing correctly, reduced intrusive antivirus behavior and cleaned dust from the PC to improve cooling. Default applications and broken email links were also repaired.
Re-enabled Windows Defender, checked Malwarebytes protection and cleaned temporary files and registry debris on an older Windows PC. Unwanted driver-utility malware and remote-access software were removed, and a RAM upgrade was recommended to improve performance.
