Machine was taken offsite for further work after BitLocker recovery was unsuccessful. As access to the existing Windows installation could not be recovered, Windows was reinstalled from scratch to get the computer operational again.
Performed data recovery from a faulty iMac and recovered more than 2TB of mixed files. The recovered data required significant sorting and recovery work because of the condition of the original storage.
Diagnosed an iMac that failed to boot and displayed a startup disk error. The internal drive was detected but the APFS volume would not mount, even from USB recovery, indicating serious filesystem corruption or possible drive failure. Standard recovery attempts were unsuccessful and restore or professional data recovery options were recommended.
Provided remote support to re-import a mailbox after email corruption, checked auto-responder settings and confirmed contacts were available in the new Outlook. The work focused on restoring a usable mailbox and normal email workflow.
Implemented Microsoft 365 baseline security recommendations, enabled self-service password reset and reviewed the tenant for legacy accounts and excessive privileges. A dedicated break-glass administrator account was also created to provide secure recovery access if normal administrator accounts become unavailable.
Investigated Microsoft application lockouts caused by account and two-factor authentication problems. The issue could not be resolved remotely, but an onsite session corrected the account and recovery-email configuration and restored Microsoft 365 applications on the affected computers.
Set up a replacement PC after storm-related data loss and recovered most available files from OneDrive. Microsoft 365, email, printer and Bitdefender were configured across computers and mobile devices, with operating system updates completed and parental-control setup.
Recovered usable data from an old PC after serious malware problems were followed by hard-drive failure. The recovered files were transferred to a replacement computer, where backup, Outlook, security software, printers and required applications were configured.
Recovered a Windows system suffering from file corruption and heavy malware. A full file backup and disk repair were completed, Norton was removed, Malwarebytes and 7-Zip were installed, Windows Update was restored and several gigabytes of corrupt temporary data were cleaned up.
