Archives for Recommendations

Testimonial – Ewa D

“Jamie was available to assist me on short notice, remotely on a Saturday afternoon.  I was so relieved to get the help.  We worked through the tasks together and everything was resolved on the first call.  I found Jamie to be very professional, delivering on a commitment with warmth and humour.  I am so please to have found Jamie and will always engage him for any IT support.  I highly recommend Boss IT to anyone needing easy to access and easy to follow tech support.”

Ewa D
Bathurst NSW 2795

Testimonial – Family First Credit Union

We contacted Boss IT due to an IT matter that had remained unresolved for months. Jamie attended our site within days, identified the issue and liaised with our external providers to bring the matter to a successful conclusion. I valued Jamie’s quick service and attention, his clear reporting on the issue and the steps he intended to take to fix the issue. I highly recommend his services and will continue to use him in the future.

Adam Marshall | Chief Executive Officer

Family First Bank


Testimonial – Melissa Young

You gotta love supporting local businesses! Recently my computer decided to throw it’s metaphorical hands up declaring it was dying a slow and tragic death but the finances were not forthcoming to replace it just yet. I contacted Jamie Boss from BOSS IT SOLUTIONS and he was able to perform a resurrection that even the best IT guys would not be able to achieve without a squillion dollar price tag! It truly was a miracle!
Jamie was able to retrieve the data, sort the main issues and enable new life back, so I’m now able to get my admin hat back on for an amazingly affordable price!
I had to gift him with some Primal Alternative cookies because frankly I was so grateful for not only saving my PC, but also my wallet and my admin sanity!
Thanks, Jamie!! You’re a champion!
Melissa Young

Why You Should Avoid Preinstalled Antivirus Software from Retailers

Purchasing a new PC is an exciting experience, but one decision you may want to reconsider is whether to keep the preinstalled antivirus software that often comes with it. Retailers like Harvey Norman and JB Hi-Fi frequently bundle their PCs with antivirus solutions, including popular names like Norton, Trend Micro, and McAfee. However, our 25 years of experience in the tech industry have shown us that these preinstalled options might not be in your best interest. In this article, we’ll explore the reasons why you should think twice before relying on these preinstalled antivirus programs and suggest alternatives that can provide better protection for your computer.

  1. Limited Choice: One of the main drawbacks of preinstalled antivirus software from retailers is the lack of choice. These retailers often push a handful of brands, such as Norton, Trend Micro, and McAfee, which may not necessarily be the most effective or cost-efficient options for your needs. This limited selection can prevent you from exploring other reputable antivirus programs that might better suit your requirements.
  2. Profit-Driven Recommendations: It’s important to understand that retailers have a financial interest in promoting certain antivirus products. The brands they push typically have partnerships or agreements in place that allow retailers to profit from each sale. This financial incentive can lead to biased recommendations that prioritize profit margins over your computer’s security.
  3. Deceptive Practices: Unfortunately, some retailers engage in deceptive practices when selling preinstalled antivirus software. They may use scare tactics to convince customers that they need additional layers of protection, upselling unnecessary subscriptions and add-ons. As a result, many users end up with multiple expensive subscriptions, only to find that they’re still susceptible to viruses.
  4. Specialized Removal Tools: Another significant concern with antivirus programs like Norton, McAfee, and Trend Micro is that they often require specialized removal tools to uninstall completely. This is a red flag in itself. The fact that these programs don’t uninstall easily through conventional methods can be frustrating and time-consuming for users. It raises questions about the user-friendliness and transparency of these products.
  5. Better Alternatives: There are several antivirus brands that offer excellent protection but are often ignored by retailers because they don’t yield the same profit margins. Brands like Avast, AVG, Malwarebytes, and Bitdefender consistently rank highly in independent tests for detecting and eliminating malware. These options are typically more cost-effective and provide comprehensive protection without the need for multiple subscriptions.
  6. Bitdefender Basic Protection with Added Features: For those looking for a robust antivirus solution, Boss IT offers Bitdefender Basic Protection starting at just $59-$79 per user per year, depending on the level of security you need, such as VPN capabilities. Bitdefender not only provides top-notch antivirus protection but also offers additional features like phone tracking, remote locking, remote data wiping, and even the ability to capture photos of potential thieves. This comprehensive package ensures not only your computer’s security but also the safety of your mobile devices and personal data.

Ultimately, the decision is yours. Whether you prefer Norton or any other antivirus program, we respect your choice. However, we believe it’s crucial to provide you with the information and advice needed to make an informed decision that prioritizes your digital security and financial well-being. Retailers may prioritize profits, but your security should always come first. By considering the alternatives and evaluating your options, you can ensure that your computer remains protected without unnecessary expenses or risks. Of course, we’re here to guide you if you are unsure.

Even our IT professionals acknowledge that relying solely on Windows Defender for virus protection may not be suitable for those who aren’t tech-savvy. It’s a risk we wouldn’t recommend. In our office and workshop, we install Bitdefender on all our PCs, not only to clean and disinfect other systems but also to ensure our own protection. Despite our expertise in virus prevention, we maintain Bitdefender subscriptions for added peace of mind.

Testimonial – Paul Chapman

I have known Jamie Boss for the last 2 years, I am a retired stock and station agent, been retired for 25 years, I utilize Jamie’s services to keep my desktop updated and virus free and running well.

I have no hesitation in recommending Jamie’s computer Expertise.

Paul Chapman
Retired Stock & Station Agent



Boss IT Solutions truly impressed me. The technician was not only super friendly but also incredibly skilled. They took my computer and performed magic – dual booting it with Linux and Windows. Now, my PC runs like a dream, no more overheating, and I’ve got the convenience of two operating systems. I challenge anyone to find an IT guy who would go to such lengths to make a customer happy. Thank you, Boss IT, for your outstanding service

Tony M

Testimonial – Bindweld

I first heard about Boss IT through word of mouth, a friend of mine had said Jamie did an excellent job troubleshooting some network issues in his office.

I don’t know much about computers and my number one fear is someone taking advantage of my nativity, so was glad to have a good recommendation. Jamie was immediately available, super friendly, honest, and used his contacts to get me awesome pricing on a new laptop, and later on a modem/router.

He installed and networked the whole lot quickly, and in my business, time offline is costly, so was glad to be back in action. Jamie really works hard to make sure we’re happy and regularly checks in to see if everything’s still ok. I’d recommend Unique Geeks to anyone wanting a reliable, personal IT service.

Mark Baker
NSW Sales Manager
North Sydney NSW

Testimonial – Werx Creative Recruiting

We have been dealing with Jamie Boss for around 5 years now. Jamie has basically been exclusively our IT Consultant during this time. He has helped install hardware and software, as well as trouble-shoot problems on and off site.

His excellent response times and problem-solving have meant we have suffered very little down-time in the past five years. Would highly recommend Jamie.

Wendy Simkins – CEO
Werx Creative Recruiting

Testimonial – Salon & Spa

I have used Boss IT for around 5 years, and have found Jamie to be personal, prompt, attentive and he has an intuitive way of saving time and money for our company.

Having tried a few other IT firms, we realised we needed a more pragmatic, honest and value oriented approach. Jamie’s knowledge of products and systems allowed us to save thousands of dollars over the last few years.

I would urge new clients to give Jamie a try if they want to reduce their IT bill at the same time as saving money.

Duncan Macpherson
Salon & Spa
St Leonards NSW

Testimonial – AnneM

I have been a customer of Boss IT for approx 8 years. Having recently retired from a large corporation, and being used to having IT support at work being instant and automatic, it is very re-assuring to have Boss IT provide that same type of instant and reliable support to my home computer.

Jamie is knowledgeable, efficient, friendly and cost-effective. He is quick to respond to all my home IT needs and offers suggestions for appropriate upgrades and protection applications. It is a pleasure to recommend him to my friends.

Pymble NSW