Provided computer support for an independent research project, including organizing research material, adding photographs, managing files and preparing documents in PDF format. Guidance was also provided on maintaining a clearer digital workflow and using computer programs more confidently.
Investigated intermittent email problems and adjusted Windows so classic Outlook remained the default mail client. A Mac DVD-burning issue and recording equipment were also checked, backup status was confirmed and a separate computer was assessed for a possible RAM upgrade.
Recovered a PC with severe malware, very low disk space and overheating problems. Thousands of unwanted items were removed, disk space and startup configuration were cleaned up, dust was cleared from the cooling system and CPU temperature dropped substantially under load. Replacement was still recommended because of the old hard drive and limited RAM.
Set up a replacement PC after an attempted RAM upgrade on the old Windows 7 machine was not viable. Files were manually transferred, Microsoft 365 and OneDrive were configured and remote support was installed, while an older printer was left for further driver troubleshooting.
Re-enabled Windows Defender, checked Malwarebytes protection and cleaned temporary files and registry debris on an older Windows PC. Unwanted driver-utility malware and remote-access software were removed, and a RAM upgrade was recommended to improve performance.
