Troubleshooted a Foxtel iQ service and internet connection with Telstra support. The iQ box was reset as instructed and no internet dropouts or connection problems occurred while onsite. A separate speaker issue was also resolved. Customer was advised to monitor the service and record the date and time of any future dropouts for further investigation with Telstra.
Investigated reports of inconsistent network performance affecting multiple workstations. Conducted testing of switch ports, patch leads and endpoint connectivity before identifying a bottleneck within the local network infrastructure. Connectivity was restored and throughput verified through further testing across affected devices.
Configured a local network share for business export files so authorized staff could access them across the LAN without interrupting the workstation used to generate the reports. The change provided a simpler interim workflow while a longer-term SharePoint solution was planned.
Investigated corrupted Outlook PST files, attempted file repair and reinstalled Microsoft Office 365 and Outlook. Backup software was replaced and configured, while additional network-switch and cabling problems were investigated across older computers.
