Archives for malware

Virus-Infected Android Phone Replacement and Secure Setup

Posted on by in Diary | Comments Off on Virus-Infected Android Phone Replacement and Secure Setup

Assisted with replacing a heavily virus-infected Android phone. Rather than copying the old phone and potentially bringing the same problems across, the new Android phone was set up from scratch.

Moved the customer’s SIM and phone contacts into their Google account so the contacts could sync safely to the new device. Configured Messenger, Facebook and other required apps, renewed the antivirus protection and checked the new phone was ready for normal use.

Once the required information had been transferred, the old infected phone was factory reset rather than reused with its existing software and settings.

Business Security Audit and Remote Management Setup

Posted on by in Diary | Comments Off on Business Security Audit and Remote Management Setup

Completed a business IT and security audit across several Windows workstations. Bit-defender and remote management tools were deployed, previous malware damage was reviewed and the existing Microsoft 365 environment was documented for ongoing remediation.

Assisted someone with an Virus infested XP machine

Posted on by in Fixing Computers | Comments Off on Assisted someone with an Virus infested XP machine

BOSS IT just assisted someone with an XP machine and 5 other devices onsite. Taken XP machine offsite as virus infected. Advised to replace customer adamant to keep it. Will will do our best to clean it up and have it back next week. It will be secured as best as xp can be.

Scanner, Gmail and Malwarebytes Support

Posted on by in Diary | Comments Off on Scanner, Gmail and Malwarebytes Support

Provided remote support for scanning, including Canon OCR software and Windows Fax and Scan. Gmail cloud behaviour was explained, test scans were completed, Malwarebytes was checked and unnecessary remote-access software and startup items were removed.

Laptop Wi-Fi Driver and Malwarebytes Setup

Posted on by in Diary | Comments Off on Laptop Wi-Fi Driver and Malwarebytes Setup

Inspected a laptop, registered Malwarebytes and updated the Wi-Fi driver. Wireless connectivity was checked again after the driver change and the laptop was confirmed to be operating normally.

New Computer, Microsoft 365 and Dual-Screen Setup

Posted on by in Diary | Comments Off on New Computer, Microsoft 365 and Dual-Screen Setup

Installed a replacement computer, transferred files and folders and configured Microsoft 365, Malwarebytes, browsers and favourites. A dual-screen workspace was set up and a separate external-drive backup was recommended.

Slow PC, Malwarebytes and Failing Mac Drive Assessment

Posted on by in Diary | Comments Off on Slow PC, Malwarebytes and Failing Mac Drive Assessment

Investigated a slow Windows PC, ran startup repair, moved it from a Microsoft login to a local account, applied updates and checked backups. A second PC was cleaned of unwanted software, while a Mac drive was found to have disk errors and replacement was recommended.

Malware Check and New Printer Setup

Posted on by in Diary | Comments Off on Malware Check and New Printer Setup

Inspected two computers, identified one older machine with serious software problems and recommended retirement rather than further repair. The replacement computer was secured, and a new printer was installed for both printing and scanning.

Microphone, Skype and Browser Security Troubleshooting

Posted on by in Diary | Comments Off on Microphone, Skype and Browser Security Troubleshooting

Fixed microphone and Skype issues, adjusted Malwarebytes so required websites were no longer blocked and documented the changes for the user. Updates were applied and the slow PC was assessed for a possible RAM upgrade.

Older PC Malware Cleanup and Performance Assessment

Posted on by in Diary | Comments Off on Older PC Malware Cleanup and Performance Assessment

Cleaned an older PC by removing unnecessary applications, browser extensions and startup items, registering Malwarebytes and removing detected infections. Security updates were applied, but eventual replacement was recommended because the ageing hard drive continued to limit performance.

New Modem, Wired Network and Multi-PC Security Setup

Posted on by in Diary | Comments Off on New Modem, Wired Network and Multi-PC Security Setup

Set up an older desktop with Malwarebytes, installed a new modem and ran a temporary wired network connection to a PC without Wi-Fi. A slow laptop was also cleaned of heavy security software, browsers were synchronised and webmail shortcuts were configured.

Firefox Update and Malware Check

Posted on by in Diary | Comments Off on Firefox Update and Malware Check

Resolved Firefox errors by updating the browser after a Windows update-related compatibility issue. Malwarebytes scans were also completed and no malware problems were found.

Browser Hijack Investigation and Security Hardening

Posted on by in Diary | Comments Off on Browser Hijack Investigation and Security Hardening

Investigated a browser hijack that prevented remote access, checked the PC with malware scans and reviewed installed programs for unwanted software. A Malwarebytes browser extension was added to improve protection against similar web-based problems.

Conflicting Antivirus Removal and Outlook Repair

Posted on by in Diary | Comments Off on Conflicting Antivirus Removal and Outlook Repair

Removed multiple competing antivirus products, restored Microsoft Office login and updates and cleaned up Outlook. Malwarebytes was updated and email was confirmed to be working correctly.

New Laptop Data Migration and File History Backup

Posted on by in Diary | Comments Off on New Laptop Data Migration and File History Backup

Installed a new laptop and monitor, transferred the user’s data and configured Microsoft 365 and the Microsoft account. Malwarebytes, File History and remote-support software were also set up.

Two-Laptop Malware Cleanup and Wi-Fi Printer Setup

Posted on by in Diary | Comments Off on Two-Laptop Malware Cleanup and Wi-Fi Printer Setup

Cleaned malware from two laptops, removed unnecessary Norton and McAfee components and installed replacement endpoint protection. A Wi-Fi printer was configured, email issues were corrected and replacement of the older laptop was recommended because of long-term software damage.

Failed Hard Drive, Data Recovery and New PC Migration

Posted on by in Diary | Comments Off on Failed Hard Drive, Data Recovery and New PC Migration

Recovered usable data from an old PC after serious malware problems were followed by hard-drive failure. The recovered files were transferred to a replacement computer, where backup, Outlook, security software, printers and required applications were configured.

Major Malware Cleanup and Overheating Repair

Posted on by in Diary | Comments Off on Major Malware Cleanup and Overheating Repair

Recovered a PC with severe malware, very low disk space and overheating problems. Thousands of unwanted items were removed, disk space and startup configuration were cleaned up, dust was cleared from the cooling system and CPU temperature dropped substantially under load. Replacement was still recommended because of the old hard drive and limited RAM.

Windows File Corruption and Malware Recovery

Posted on by in Diary | Comments Off on Windows File Corruption and Malware Recovery

Recovered a Windows system suffering from file corruption and heavy malware. A full file backup and disk repair were completed, Norton was removed, Malwarebytes and 7-Zip were installed, Windows Update was restored and several gigabytes of corrupt temporary data were cleaned up.

Windows Security Repair and Malware Removal

Posted on by in Diary | Comments Off on Windows Security Repair and Malware Removal

Re-enabled Windows Defender, checked Malwarebytes protection and cleaned temporary files and registry debris on an older Windows PC. Unwanted driver-utility malware and remote-access software were removed, and a RAM upgrade was recommended to improve performance.