Completed an enterprise printer refresh for a major retail business, replacing three older multifunction printers with new Color Enterprise systems across multiple departments.
The work included matching replacement equipment to the existing asset schedule, updating printer firmware, recording the old device configuration, configuring network connectivity and hostnames, and coordinating the changeover with the remote IT support team.
Secure asset disposal was performed
Attended a site where a laptop would intermittently lose access to external monitors, keyboard and network connectivity when connected via a USB-C dock. Testing confirmed the notebook itself was operating normally and the issue could be reproduced across multiple docking sessions. The docking station was replaced and all peripherals were retested including dual display output, Ethernet connectivity and USB devices. System functionality was confirmed before handover.
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