Investigated Microsoft 365 email delivery problems across multiple accounts and computers. Exchange Online mail flow, tenant configuration and DNS records were reviewed, test messages were performed and additional email security records were added to DNS.
Prepared and completed an email migration to Microsoft 365 Exchange, including a PST backup, DNS changes and mail-flow testing. A new Outlook profile and Microsoft Authenticator were configured, and more than 16GB of existing email was imported into the new mailbox.
Assisted a legal practice with integrating its business domain and Microsoft 365 email environment with LEAP. Reviewed the existing Microsoft 365 and Exchange configuration, connected the required domain and email services to LEAP, and checked that Outlook and Microsoft 365 were working correctly with the legal practice management system. The setup was completed with the aim of providing a more reliable and manageable email environment for day-to-day legal work.
Resolved Google Workspace mail issues by creating an application password and setting up a clean IMAP-only Outlook profile. Work also continued on a Microsoft tenant problem, including adding a DNS TXT record to prove domain ownership and planning a possible future move to Exchange.
Backed up email, contacts and calendar data to PST before a planned Exchange migration. The impact on LEAP was reviewed with the software provider, Microsoft 365 provisioning and administrator access were coordinated, and phone and Outlook configuration were planned for the migration.
Set up a new Windows PC and worked around compatibility problems between the new Outlook and LEAP by installing classic Outlook. Google Workspace and additional email accounts were configured, while Bit-defender was installed across the computer and mobile devices.
