Reviewed and cleaned up multiple cloud accounts, mobile subscriptions and the existing Microsoft 365 environment. Identified and cancelled unnecessary recurring subscriptions (over $1000 a year, documented which Google accounts were responsible for remaining services, and discussed simplifying future account management. Reviewed the Microsoft 365 tenant including users, groups, devices and administrative access, and identified a OneDrive camera backup conflict between personal and business accounts for further investigation. Also reviewed a separately managed business email and domain environment and discussed the option of consolidating it into the existing Microsoft 365 tenant. No disruptive migration or DNS changes were made pending further review of mailboxes, licensing and existing dependencies.
Investigated Microsoft 365 email delivery problems across multiple accounts and computers. Exchange Online mail flow, tenant configuration and DNS records were reviewed, test messages were performed and additional email security records were added to DNS.
Completed a manual backup of an email mailbox and checked the general health of the computer. The work ensured an additional copy of important mail data was available before further changes were made.
Set up a new dual-screen computer with login, email and web access. Documents and browser favourites were transferred from the old system, the printer was configured and the customer was shown the main features of the new PC.
Restored access to an email account after a forgotten password, checked that Bitdefender was operating correctly and confirmed the PC was running normally. A separate Wi-Fi issue was also resolved.
Provided remote support to re-import a mailbox after email corruption, checked auto-responder settings and confirmed contacts were available in the new Outlook. The work focused on restoring a usable mailbox and normal email workflow.
Prepared and completed an email migration to Microsoft 365 Exchange, including a PST backup, DNS changes and mail-flow testing. A new Outlook profile and Microsoft Authenticator were configured, and more than 16GB of existing email was imported into the new mailbox.
Investigated a Microsoft 365 tenant lockout and attempted to regain administrative access through Microsoft support. The potential impact of a future email migration was also reviewed with the relevant software provider so the migration could be planned safely.
Provided remote support to restore a BigPond email account in Outlook after a password problem. A separate Microsoft support case was also raised to address an abandoned Microsoft 365 tenant that was preventing normal administration.
Assisted a legal practice with integrating its business domain and Microsoft 365 email environment with LEAP. Reviewed the existing Microsoft 365 and Exchange configuration, connected the required domain and email services to LEAP, and checked that Outlook and Microsoft 365 were working correctly with the legal practice management system. The setup was completed with the aim of providing a more reliable and manageable email environment for day-to-day legal work.
