Inspected two computers, identified one older machine with serious software problems and recommended retirement rather than further repair. The replacement computer was secured, and a new printer was installed for both printing and scanning.
Fixed microphone and Skype issues, adjusted Malwarebytes so required websites were no longer blocked and documented the changes for the user. Updates were applied and the slow PC was assessed for a possible RAM upgrade.
Cleaned an older PC by removing unnecessary applications, browser extensions and startup items, registering Malwarebytes and removing detected infections. Security updates were applied, but eventual replacement was recommended because the ageing hard drive continued to limit performance.
Set up an older desktop with Malwarebytes, installed a new modem and ran a temporary wired network connection to a PC without Wi-Fi. A slow laptop was also cleaned of heavy security software, browsers were synchronised and webmail shortcuts were configured.
Installed RAM and an SSD in a specialist workstation with a locked BIOS, then sourced compatible bootable imaging software to migrate the system. After several workshop tests, the machine was successfully imaged, tested and reassembled.
Resolved Firefox errors by updating the browser after a Windows update-related compatibility issue. Malwarebytes scans were also completed and no malware problems were found.
Installed and connected a router and network switch onsite, including the required network cabling. The new network equipment was prepared for normal business use.
Assessed a network rack, switching equipment and specialist workstations and confirmed the core switching and UPS setup was operating correctly. A specialist PC received an SSD and corrected RAM configuration, while server access requirements were documented for future workstation setup.
Worked with a telecommunications provider to install a new business internet service, trace and patch cabling, clean the communications rack and remove old equipment. A temporary 4G connection was provided so the remote carrier team could configure the modem.
Upgraded a specialist workstation to an SSD where the original disk was difficult to access and remove. The system was imaged overnight, migrated to the new SSD and tested successfully, producing a significant performance improvement.
Investigated a browser hijack that prevented remote access, checked the PC with malware scans and reviewed installed programs for unwanted software. A Malwarebytes browser extension was added to improve protection against similar web-based problems.
Removed multiple competing antivirus products, restored Microsoft Office login and updates and cleaned up Outlook. Malwarebytes was updated and email was confirmed to be working correctly.
Investigated corrupted Outlook PST files, attempted file repair and reinstalled Microsoft Office 365 and Outlook. Backup software was replaced and configured, while additional network-switch and cabling problems were investigated across older computers.
Transferred files between a Mac and Windows PC, then configured Microsoft 365, Outlook and Microsoft accounts. OneDrive was set up as a cloud backup and browser bookmarks were migrated to the new system.
Set up a new laptop with webmail, security software and a Microsoft account, then configured an Epson printer over Wi-Fi. Data from the old PC was backed up for transfer and remote-support software was installed.
Installed a new laptop and monitor, transferred the user’s data and configured Microsoft 365 and the Microsoft account. Malwarebytes, File History and remote-support software were also set up.
Cleaned malware from two laptops, removed unnecessary Norton and McAfee components and installed replacement endpoint protection. A Wi-Fi printer was configured, email issues were corrected and replacement of the older laptop was recommended because of long-term software damage.
Set up a new laptop and monitor, transferred data from the old PC and configured Microsoft 365, accounting software, two wireless printers and IMAP email. Dual-monitor support was enabled and internet instability was documented for follow-up.
Recovered usable data from an old PC after serious malware problems were followed by hard-drive failure. The recovered files were transferred to a replacement computer, where backup, Outlook, security software, printers and required applications were configured.
Recovered a PC with severe malware, very low disk space and overheating problems. Thousands of unwanted items were removed, disk space and startup configuration were cleaned up, dust was cleared from the cooling system and CPU temperature dropped substantially under load. Replacement was still recommended because of the old hard drive and limited RAM.
Recovered a Windows system suffering from file corruption and heavy malware. A full file backup and disk repair were completed, Norton was removed, Malwarebytes and 7-Zip were installed, Windows Update was restored and several gigabytes of corrupt temporary data were cleaned up.
Set up a replacement PC after an attempted RAM upgrade on the old Windows 7 machine was not viable. Files were manually transferred, Microsoft 365 and OneDrive were configured and remote support was installed, while an older printer was left for further driver troubleshooting.
Checked that backups were completing correctly, reduced intrusive antivirus behavior and cleaned dust from the PC to improve cooling. Default applications and broken email links were also repaired.
Re-enabled Windows Defender, checked Malwarebytes protection and cleaned temporary files and registry debris on an older Windows PC. Unwanted driver-utility malware and remote-access software were removed, and a RAM upgrade was recommended to improve performance.
