Implemented Microsoft 365 baseline security recommendations, enabled self-service password reset and reviewed the tenant for legacy accounts and excessive privileges. A dedicated break-glass administrator account was also created to provide secure recovery access if normal administrator accounts become unavailable.
Prepared and completed an email migration to Microsoft 365 Exchange, including a PST backup, DNS changes and mail-flow testing. A new Outlook profile and Microsoft Authenticator were configured, and more than 16GB of existing email was imported into the new mailbox.
Completed general maintenance on a Windows laptop and confirmed Windows Update and Microsoft account status. Wi-Fi, printer and Gmail issues were fixed, a phone was cleaned of unwanted software, Bit-defender was installed and the phone operating system was updated.
Investigated a Microsoft 365 tenant lockout and attempted to regain administrative access through Microsoft support. The potential impact of a future email migration was also reviewed with the relevant software provider so the migration could be planned safely.
Provided remote support to restore a BigPond email account in Outlook after a password problem. A separate Microsoft support case was also raised to address an abandoned Microsoft 365 tenant that was preventing normal administration.
Resolved a Windows PIN lockout, corrected a disk check error and updated the AOMEI backup configuration. Browser security settings were tightened, crypto-mining protection was enabled and unnecessary startup items were disabled to improve performance.
Provided remote assistance for PDF files that were not opening correctly. The PDF application and file-opening behavior were checked so documents could be opened normally again.
Completed minor website maintenance including six domain redirects, mobile layout and theme adjustments, and corrections to existing page content. A reCAPTCHA configuration issue was also fixed.
Resolved Google Workspace mail issues by creating an application password and setting up a clean IMAP-only Outlook profile. Work also continued on a Microsoft tenant problem, including adding a DNS TXT record to prove domain ownership and planning a possible future move to Exchange.
Set up a WordPress staging website, applied a new logo, created the initial service page structure and added contact information, navigation and footer content. Basic security changes were also made, including firewall configuration, disabling comments and resolving a two-factor authentication issue with the hosting provider.
