Completed a manual backup of an email mailbox and checked the general health of the computer. The work ensured an additional copy of important mail data was available before further changes were made.
Diagnosed an iMac that failed to boot and displayed a startup disk error. The internal drive was detected but the APFS volume would not mount, even from USB recovery, indicating serious filesystem corruption or possible drive failure. Standard recovery attempts were unsuccessful and restore or professional data recovery options were recommended.
Troubleshot Apple and iCloud access, reviewed device security and password requirements, and planned accessibility improvements. WordPress pages and posts were also cleaned up to make the website easier to manage.
Investigated a concern where PDF documents appeared differently when received by other people. Explained that the appearance can vary depending on whether the recipient opens the PDF in Acrobat, a browser or another PDF viewer, and confirmed the behavior was viewer-related rather than a fault in the document.
Set up a new dual-screen computer with login, email and web access. Documents and browser favourites were transferred from the old system, the printer was configured and the customer was shown the main features of the new PC.
Troubleshot a corrupted Windows user profile and Outlook connection problems. The Windows profile was recreated and Outlook was reinstalled after an incorrect or damaged Outlook installation was suspected of causing account connection failures.
Set up a new Microsoft 365 user with Microsoft Authenticator and Outlook, assisted with password issues and reviewed the requirements for Office desktop applications. SharePoint planning was also started for the new office environment.
Investigated Zoom integration with Microsoft 365 and reviewed how the existing Zoom account was connected to the business domain and calendar services. The configuration was checked and a cleaner account structure was recommended for future management.
Restored access to an email account after a forgotten password, checked that Bitdefender was operating correctly and confirmed the PC was running normally. A separate Wi-Fi issue was also resolved.
Provided remote support to re-import a mailbox after email corruption, checked auto-responder settings and confirmed contacts were available in the new Outlook. The work focused on restoring a usable mailbox and normal email workflow.
